Contact us at info@impect.ca with your order number and we will strive our best to address your concerns with our product. Also refer to our return policy.

Yes, orders can be exchanged but will be subject to a 15% of original purchase price restocking fee and return shipping.

Please refer to description page or user information for each product. You can always reach us by filling out web inquiry form or contacting us at info@impect.ca.

Our product catalogues are available on each product section which list in detail all the product variants and options. You can always reach us by filling out web inquiry form or contacting us at info@impect.ca.

We plan logistics to ensure we keep our customers happy and be kind to our planet at the same time, typical product shipping times are within 7-10 business days.

We always like to keep in touch, send us your information by filling out web inquiry form or contacting us at info@impect.ca.

If you have any questions on authenticity of an email, please contact us via inquiry form on our website.

We only accept North American issued credit cards, if you have any questions on payment options you can reach us at info@impect.ca.

We at this time do not accept Cashier’s Checks or Money Orders, if you have any questions on payment options you can reach us at info@impect.ca.

Yes, we charge sales tax/HST as required each province, if you have any questions, you can reach us at info@impect.ca

We also accept PayPal and within Canada, electronic fund transfers, if you have any questions on payment options you can reach us at info@impect.ca.

Unexpected Manufacturing or shipping issues or other unforeseen circumstances beyond our control can cause orders to be delayed but we will ensure to keep you informed of any delays and you can always check latest order status through our website or contacting us at info@impect.ca

Yes, we accept most of the North American issued credit cards, if you have any questions on payment options you can reach us at info@impect.ca.

Please refer to our website section on return and exchanges for details, if you have any questions, you can reach us at info@impect.ca.